Privacy Policy

Personal information reaches RosinHouse only when it is provided directly, such as when an account is created, a form is submitted, a quote is requested or a service request is placed. The information collected may include:

• Name and contact details, including email address and phone number.
• Property details relevant to home warranty coverage.
• Account credentials created at signup.
• Messages and requests sent through the website forms.

Basic technical information, such as browser type and pages visited, may also be recorded automatically to keep the website working properly.

Information provided through the website is used to deliver and improve home warranty services. This includes:

• Preparing quotes and setting up coverage plans.
• Coordinating service requests and technician visits.
• Sending renewal reminders and plan-related notifications.
• Responding to questions submitted through the contact form.
• Sending service or marketing text messages where consent has been given.

Where permission has been granted during signup, SMS messages may be sent for service purposes, such as quote confirmations, technician scheduling alerts, service request updates and renewal reminders, and for marketing purposes where separately agreed.

Consent to receive text messages is never a condition of purchase. Assistance is available by replying HELP, and messages can be stopped at any time by replying STOP. Standard message and data rates may apply, and message frequency may vary.

Information is shared only where it is necessary to deliver the services, such as passing service request details to the qualified technician assigned to a repair, or where sharing is required by law. Every party involved in fulfilling a service request is expected to handle personal information with equivalent care.

Reasonable administrative and technical safeguards are in place to protect personal information from unauthorized access, alteration or disclosure. While no method of transmission over the internet is entirely secure, the safeguards applied are reviewed and maintained with care.

The website may use small data files to remember preferences and understand how pages are used. Browser settings can be adjusted to refuse cookies, though some parts of the website may not function as smoothly without them.

Access to, correction of, or deletion of personal information can be requested at any time using the contact details below. Marketing communications can be declined without affecting coverage, and SMS messages can be stopped by replying STOP.

This policy may be revised from time to time as services or legal requirements change. The date at the top of this page always reflects the most recent version, and continued use of the website after an update indicates acceptance of the revised policy.